DELIVERY INFORMATION


We can deliver goods to destinations within the UK Mainland Only. 

Delivery Exclusions


We DO NOT deliver to KW, BT, IV postcodes and certain areas in Scotland like Highlands, Isles, Outlying areas & Central Scotland may not be covered.

The Highlands & Islands of Scotland - postcodes AB31-33, 38, 45, 52-56, FK17-21, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26,  PH30-44, PH49-50, ZE
Northern Ireland, Isle of Man & Isles of Scilly - postcodes BT, IM, TR21-25
Channel Islands including Jersey & Guernsey, Shetland Islands, Isle of Wight (PO30-41)

We will try and ensure that you receive your order, as quickly as possible. 


All large products such as TVs, fridge freezers & washing machines are normally delivered within 5 to 7 working days (excluding Saturday, Sunday or other Holidays) to most areas(excluding delivery exclusions) between 7 am - 7 pm unless stated otherwise. We will contact you at least a day before delivery to inform you and check whether you will be available to accept delivery. In most cases, we are unable to change the delivery date once you have confirmed that you will be available on the given date. If we are able to change the delivery date, an administration fee of GBP 35.00 will be charged to action this request. 

You can now choose a specific day for delivery, for a charge from £39.99 - £74.99 depending on the item. 


All large products ordered for delivery to the Aberdeen, Edinburgh, Glasgow, Cumbria and surrounding areas, Somerset e.g. Bridgewater, down south to Devon, Plymouth and Cornwall are most likely to be delivered within 15 Working Days. 
 - If our couriers cannot deliver your goods due to there being no one to accept them or you cancel delivery after your order has been dispatched and you have been informed of delivery or in case of refusal to sign for the goods or inspect them, we will apply deductions for delivery charges. 
 - If our couriers cannot deliver your goods due to there being no one to accept them or you cancel delivery after your order has been dispatched and you have been informed of delivery or in case of refusal to sign for the goods or inspect them, we will apply deductions for delivery charges. 

Please provide proof of I.D to the driver if requested, as this will ensure that we deliver to the correct person. I.D is asked for your safety and ours when placing an order. 

Please note that all appliances and TVs will be unpacked and photographed on delivery to ensure that goods have been delivered in the perfect physical condition which may be used in case of any claims. 

All side by side & large fridge freezers, washing machines, cookers, dishwashers & brown goods will be delivered to the ground floor level only, till the doorstep or gate of the building and cannot be carried up or down any staircases. In some cases, goods may be delivered inside your premises (ground floor only), strictly at the driver's discretion and judgment, provided that the goods go through with the packaging on and there are no staircases involved. This will, however, be at the customer's own risk and we shall not be liable for any damages that may occur to goods or your property. This policy also applies to collections. 

Due to washing machines and dishwashers being products that use water, sometimes water and moisture will be apparent inside the machines or on the packaging as these products are tested by the manufacturers 

Please make sure all transit bolts are removed before using your washing machine. If they are not removed, it may cause heavy vibration, noise, and malfunction. The warranty will not cover any damage caused due to not removing the transit bolts. Please refer to the installation instructions for further information. 

Valid forms of I.D. (If requested) 


1) Passport 


2) Drivers License 


3) Utility Bill (For the same address and name) 


4) Bank Statement 

We do not deliver outside the UK mainland. 

All orders outside the mainland will be cancelled. 


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Delivery Charges

Delivery Charges are calculated based on the weight of the products. However if the basket value reaches certain amount it may qualify for Free Delivery

Delivery Charges based on Weights
0-1Kg - £2.99
1-2Kg - £3.99
2-5Kg - £4.99
5-10Kg - £5.99
10-15Kg - £7.49
15Kg -30Kg - £8.99

Next Day shipping is £7.99 or for items between 15 -30Kg @ £9.99

Large Appliances are delivered Free of Charge with 2 Man Delivery Service 

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Couriers We use

For smaller products (weighing upto 15Kg and value below £60) - MyHermes / Yodel 
Delivery times between - 3-5 Days (from Date of Dispatch)

For Heavier Items (weighing more than 15Kg or Value above £60) - DPD / Parcelforce
Delivery times between - 2-3 Days (from Date of Dispatch)

Next Day delivery is done using DPD

Large appliances are delivere with 2 man delivery service

Deliveries exclude Saturdays, Sundays and Bank Holidays
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